We’ve all heard that “The customer is always right,” but as service people, know that this is not usually the case. This session will cover ways you can let your customer know that they are wrong and make them a raving fan at the same time.

I will present case studies from my own experience in which I’ve taken clients from hostility to praise (and in some cases public apologies) to help ensure that they are life-long customers who are happy to sell your product for you.

Slide: https://speakerdeck.com/javaboy42/how-i-tell-my-customer-their-wrong-and-make-them-love-us